Kits for That

Online Seller Pack, $99

Written policies and agreements for your online shop

Buyers who say the package never came, custom orders canceled after you bought materials, copycats using your designs, wholesale buyers who pay late: each of these is easier to handle with the right document in place. Answer seven questions and the pack fills in your shop policies, a custom order agreement with a deposit and approval stages, wholesale terms, a DMCA takedown letter and a seller playbook.

For makers and online sellers

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  • First document free to read
  • One payment, no subscription
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Covered by a 30-day money-back guarantee, for any reason.

Self-help templates and general information, not legal advice.

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Your documents

You supply the facts and these templates put them in order. Read every line before you send or sign anything, and check that the deadlines and rules still match your state’s current law. These documents are not a substitute for the advice of an attorney.

Tip: Save or print each document as a PDF before you start another. You can change the details and generate the pack again as often as you need.

Document 1: Shop policies

Free. Paste them into your shop today

Unlock the other three documents

Policies head off the everyday disputes. Documents 2 to 4 cover the costly ones.

  • Document 2: a custom order agreement with a deposit, design approval, a point of no return once production starts, and timeline protection
  • Document 3: wholesale terms (minimums, payment, freight) and a DMCA takedown letter for getting copycat listings removed from platforms
  • Document 4: what evidence to keep for chargebacks, how to handle platform disputes, sales tax basics and IP basics
  • The photo-and-tracking habit that gives you proof in “item not received” disputes
  • Notes on the INFORM Act and marketplace compliance
  • Reuse it for every product and platform

Written by John Detty, 22 years a U.S. Navy Legalman. About the site

$99

One-time payment. Keep the documents and reuse them as your shop grows.

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Self-help templates and general information. Not legal advice, and not a substitute for the advice of an attorney. Terms

Document 2: Custom order agreement

Deposit, approval stages, and no refunds once production starts
Unlock to see the custom order agreement.

Document 3: Wholesale terms and DMCA takedown letter

Larger orders, and the letter for getting copycats taken down
Unlock to see wholesale terms and the DMCA letter.

Document 4: Seller playbook

Chargebacks, platform disputes, sales tax and IP basics
Included in the $99 pack.

About these documents

Made with Kits For That self-help templates (IdaMil LLC, kitsforthat.com) from the details you entered. Kits For That is not a law firm. These documents are not legal advice and are not a substitute for the advice of an attorney. Laws change, so confirm the current rules for your state before you rely on them. Keep this page for your records. It is not part of what you send.

The disputes online sellers run into, and the paperwork that helps

Selling online means someone else usually decides your disputes. Buyers can claim non-delivery months later, custom clients can cancel after you’ve bought materials, competitors can copy your bestseller down to the photos, and platforms rule on whatever records exist. Card networks, marketplace trust teams and small claims judges all start with the same question: what did the seller disclose, and what can they prove? Written policies and good records are how you answer it.

  1. Your policies are your side of the story, written in advance. Processing times, shipping methods, return windows and custom order rules, posted before purchase, are what chargeback reviewers and platform mediators read. A vague shop has little to point to in a close call; a specific one has its terms in writing.
  2. Put custom work in a signed agreement. A deposit that covers materials, a design-approval stage with sign-off, and a clearly marked point of no return (“once production begins…”) give you a clear answer when a buyer wants to cancel after you have started.
  3. Answer copycats with a takedown notice. A DMCA takedown notice is a specific letter with specific statutory elements. It is how you ask marketplaces and hosts to remove copied photos and designs, and you can send one without a lawyer.
  4. Keep evidence on every order. Photograph each order before packing, keep tracking on everything, and save platform messages. It takes about thirty seconds an order, and it is what you will rely on if a dispute comes later.

Do marketplace sellers need their own policies?

Yes. The platform’s rules set the minimum, but your shop policies fill the gaps platforms leave to you (processing times, customs, personalization rules) and come with you when you open your own site. The pack writes them with your platform in mind.

How sales tax works for online sellers

Marketplaces (Etsy, Amazon, eBay) are required to collect and remit sales tax for you in essentially every state with a sales tax. When you sell on your own site, you owe tax where you have “nexus”: your home state, and other states only once you pass their thresholds (commonly $100,000 in sales). The playbook covers the basics and when to bring in an accountant.

Found a copycat: take a dated screenshot of the infringing listing, with the URL visible, before it changes. Then use the takedown letter in Document 3. Platforms generally act on a notice that includes every required element.

Online Seller Pack provides self-help templates and general information. It is not legal or tax advice, it is not a law firm, and it is not a substitute for the advice of an attorney. Platform rules, tax thresholds and consumer laws vary and change, so check the current requirements. Facts verified July 2026.

Who writes these. Kits For That is run by John R. Detty, who served 22 years as a U.S. Navy Legalman, the Navy’s paralegal rating, before retiring. He is not a lawyer, and nothing on this site is legal advice. About the site