Terms, privacy and refunds

Written in plain English, like the rest of the site. Last updated October 27, 2026.

Refund policy

Every paid kit, toolkit and pack comes with a 30-day money-back guarantee, for any reason. There are no forms to fill in.

Every product shows you the first letter or document free before you pay, so you can judge it first. If you want your money back for any reason, email customer.service@kitsforthat.com within 30 days of your purchase. Write from the address you used at checkout, or tell us that address so we can find the order. We refund the full price to your original payment method, normally within two business days of your email. Your bank may take 5 to 10 business days to show it. A sentence about why helps us improve, but it isn’t required.

All purchases are one-time payments in US dollars. There are no subscriptions, so there is nothing to cancel, and buying once never signs you up for anything. If we refund a purchase, your license to use that kit ends.

Privacy policy

The short version: we collect very little, because the product is built not to need it. This policy is effective October 27, 2026.

What happens on the site

The letter and document generators run entirely in your browser. What you type into a generator (names, addresses, amounts, the details of your situation) is never uploaded, transmitted or stored by us. It exists only on your device.

Your browser keeps a few small things on your device for this site: a note that you have unlocked a kit, the answers you last entered in that kit’s form (so they are still there when you come back), and two cookies for each kit you unlock. One holds the kit’s access key and is sent only to the part of our site that delivers the full kit; the other just says the kit is unlocked. Neither contains anything about you. You can remove the saved answers with “Clear saved answers” on the kit page, or remove everything by clearing this site’s data in your browser.

To confirm a purchase, your browser sends your checkout reference or unlock code to our server. The server checks it and does not save it, and it is never linked to anything you type into a generator. The order reference also appears in our order log and, briefly, in hosting logs, as described below.

What we collect

Payments. Stripe, our payment processor, handles every payment, and we never see your card number. Stripe gives us the details of your order: the product, the amount, the date, your name and email address, and the country and ZIP code of your billing address. We use them to deliver your unlock code, help with your order, issue refunds, keep tax and accounting records, and send one short email about a month later asking how the kit worked out. That is a single email, not a mailing list. Stripe’s privacy policy is at stripe.com/privacy.
Order log. So that each buyer gets exactly one code email and one follow-up, we keep a short record of each order: the Stripe order reference, your email address, the kit and the dates we emailed you. It is stored with our database provider, Supabase.
Email. When you write to us, your message is kept in our mailbox at Zoho Mail, and we log the sender, subject, date and how we handled it. Routine messages, like a lost code or a question about printing, may be answered by an automated assistant we run on Anthropic’s Claude, and those replies say so. John reads every refund request, complaint and anything unusual himself. If you reply to the follow-up email, we keep a short note of what you told us and use it to improve the kits. We don’t publish it, and we would ask you before quoting you anywhere.
Hosting logs. Our hosting provider, Vercel, keeps standard server logs (IP address, browser type and the pages requested, which can include the order reference on the confirmation page) for a short time to run and secure the service.

Who handles your information. Stripe (payments), Vercel (hosting), Zoho (email), Supabase (order and email records) and Anthropic (automated email handling). Each one handles it only to provide its service to us.

What we don’t do

No advertising trackers, no analytics scripts and no tracking cookies.
We don’t sell your information or share it for advertising.
No accounts, no passwords, no marketing email and no newsletter.

How long we keep it

Order and payment records: as long as tax and accounting rules require, usually seven years. Our order log and emails: three years after your last purchase or message, or sooner if you ask us to delete them. Hosting logs are deleted automatically by Vercel after a short period.

Your choices

You can ask for a copy of what we hold about you, or ask us to delete it, by emailing customer.service@kitsforthat.com. We confirm the request by replying to the email address on the order, and we answer within 30 days. Records we must keep for tax purposes stay until that period ends, and we’ll tell you if that applies. If you’d rather not get the follow-up email, reply “stop” to any email from us.

Do Not Track

We don’t track you across other websites and don’t let anyone else do it here, so the site works the same whether or not your browser sends a Do Not Track or Global Privacy Control signal.

Children and location

The site is for adults. We don’t knowingly collect information from children under 13. Kits For That is run from Virginia for people in the United States.

Changes

If we change this policy in a way that matters, we update the date at the top of this page and say what changed here.

Terms of use

What this is: Kits For That provides self-help document templates and legal information. It is operated by IdaMil LLC. We are not a law firm, we are not your attorney, and nothing on this site is legal advice. Using the site does not create an attorney-client relationship. You are representing yourself in any matter where you use these documents, and the templates are not a substitute for the advice of an attorney.
Who it’s for: The kits are written for U.S. law and for people in the United States who are 18 or older.
Checking your own situation: Laws change and situations differ. We check the legal facts on this site on a regular schedule, and many pages show when their details were last checked, but you are responsible for confirming that a document fits your situation and your state’s current law before you use it. When the stakes are high, talk to a licensed attorney. Many of our guides say when we think you should.
License: When you buy a kit, you get a personal-use license: you can generate, edit, print and send the documents for your own matters, or your own business’s matters, on any of your devices. You may not resell, republish or redistribute the templates themselves.
Unlock codes: Your unlock code is for your own use on your own devices. If a kit’s code is posted publicly, we change it. If yours stops working, email us from the address you used at checkout and we’ll send the new one. Access that came from a publicly posted code ends when the code changes.
No guaranteed outcome: A well-written letter improves your odds, but it cannot guarantee any legal result. To the fullest extent permitted by law, our total liability for any claim related to a purchase is limited to the amount you paid for it. This limit does not apply where your state’s law doesn’t allow it.
Free tools: The free tools are provided as is and will stay free. The same caveat applies: they are general information, not legal advice.
Governing law: Virginia law governs these terms. Nothing in them takes away rights your own state’s consumer protection laws give you.
Changes: If we change these terms, we update the date at the top of this page. The terms in place when you bought a kit apply to that purchase.
Contact: IdaMil LLC, Virginia. customer.service@kitsforthat.com. We answer every email within two business days.