What to do when a contractor takes your money and doesn’t deliver
Contractor disputes are a common consumer complaint. A licensing board can suspend a license, and in some states a recovery fund or the contractor’s surety bond can pay you back. Home-improvement statutes give you specific rights, and small claims court hears these cases regularly. Each of these works better when you have a written record of what you asked for and when.
- Give written notice and a chance to cure. It may feel generous, but it has a purpose: many states require an opportunity to cure before you sue, and boards and judges expect to see one. A short deadline in writing turns “he stopped answering my calls” into a documented default.
- Make a formal demand, with numbers. Lay out a ledger (contract price, amounts paid, the value of the work done, the cost to finish or redo it) along with the legal grounds. A clear ledger leaves little room to argue about the numbers, and it meets the demand-letter requirements some states impose.
- Escalate to the people who can act. Your options include a licensing board complaint (which puts the license at stake), a surety bond claim (many licensing states require one), a recovery fund, in states that have one (state money for people harmed by licensed contractors), the state attorney general, and small claims or civil court. The guide in the kit points you to the right ones for your state.
Is what my contractor did a crime?
In some states, taking a deposit and abandoning the work can be prosecuted (for example, under contractor fraud or diversion of funds statutes). That decision belongs to police and prosecutors, and the guide explains how to report it properly. The kit follows one rule carefully: a demand letter can state facts and pursue civil remedies, but it should never threaten criminal prosecution to collect money, because that can create legal trouble for you. Report crimes to the authorities, and ask for your money in civil terms.
Mechanic’s liens on your house
If your contractor didn’t pay subcontractors or suppliers, they can sometimes put a lien on your home even though you paid the contractor. The kit’s letters ask for proof that subs were paid and for lien waivers, and the guide explains the preliminary-notice and waiver system that protects you.
Contractor Dispute Letters provides self-help document templates and general information. It is not legal advice, and it is not a substitute for the advice of an attorney. Kits For That is not a law firm. Contractor licensing, home-improvement, lien and consumer-protection laws vary a great deal by state and change over time, so check your state’s current rules. For large losses, structural defects or a threatened lien, talk to a construction attorney.