Protect the shop you built
Complete document pack — for makers & online sellers

You built a real shop.
Give it real paperwork.

Chargebacks from buyers who 'never got it,' custom orders cancelled after you bought materials, copycats lifting your designs, wholesale buyers who pay whenever — every seller headache has a document that prevents it. Answer 7 quick questions and get your shop policies, the custom-order agreement with deposits and approval stages, wholesale terms, the DMCA takedown letter, and the survival playbook.

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Shop policies free · Complete pack $99 one-time · Reuse forever

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Doc 1Shop policies — shipping, returns, processing — free.
Doc 2The custom-order agreement with deposit & approval stages.
Doc 3Wholesale terms + the DMCA letter for copycats.

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💡 Tip: print or save each finished document as a PDF before starting a new one — your kit is reusable. Change the details and generate again as many times as you need.

Doc 1 — Shop Policies

Paste into your shop today — free

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Policies prevent the everyday disputes. Docs 2–4 handle the expensive ones.

  • Doc 2: the custom-order agreement — deposit, design approval, production point-of-no-return, timeline protection
  • Doc 3: wholesale terms (minimums, payment, freight) + the DMCA takedown letter that removes copycats from platforms
  • Doc 4: the chargeback defense evidence kit, platform dispute survival, sales-tax reality, and IP basics
  • The photo-and-tracking habit that wins 'item not received' disputes
  • The INFORM Act and marketplace-compliance notes
  • Reuse for every product and platform, forever
$99

One-time. One defended chargeback or removed copycat pays for it.

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Doc 2 — The Custom Order Agreement

Deposit, approval stages, and no-refund-after-production

🔒 Unlock to see the custom order agreement.

Doc 3 — Wholesale Terms + the DMCA Takedown

Bigger orders, and the letter that removes copycats

🔒 Unlock to see wholesale terms and the DMCA letter.

Doc 4 — The Seller Survival Playbook

Chargebacks, platform disputes, sales tax & IP basics

🔒 Included in the $99 pack.

The disputes every online seller eventually faces — and the paper that wins them

Selling online means playing referee-less ball: buyers can claim non-delivery months later, custom clients can cancel after you've bought materials, competitors can copy your bestseller photo-for-photo, and platforms decide disputes on whatever documentation exists. Sellers with policies and paper win those fights at dramatically higher rates, because every arbiter — card networks, marketplace trust teams, small claims judges — starts with the same question: what did the seller disclose, and what can they prove?

  1. Policies are your pre-dispute testimony. Processing times, shipping methods, return windows, and custom-order rules, posted before purchase, are what chargeback reviewers and platform mediators actually read. Vague shops lose close calls; specific shops win them.
  2. Custom work needs a contract, not a conversation. A deposit that covers materials, a design-approval stage with sign-off, and a clearly marked point of no return ("once production begins…") converts the classic custom-order nightmare into a non-event.
  3. Copycats respond to process, not outrage. The DMCA takedown — a specific letter with specific statutory elements — is how you remove stolen photos and designs from marketplaces and hosts, usually within days, without a lawyer.
  4. Evidence is a habit, not a scramble. Photograph orders before packing, keep tracking on everything, save platform messages — thirty seconds per order that decides every future dispute.

Do marketplace sellers even need their own policies?

Yes — the platform's rules set the floor, but your shop policies fill the gaps platforms leave to you (processing times, customs, personalization rules) and follow you when you open your own site. The pack generates them platform-aware.

What about sales tax?

Better news than you feared: marketplaces (Etsy, Amazon, eBay) are required to collect and remit sales tax for you in essentially every state with a sales tax. Selling on your own site, you owe tax where you have "nexus" — home state, and other states only past thresholds (commonly $100,000 in sales). The playbook covers the honest basics and when to get an accountant.

Copycat emergency? Screenshot the infringing listing NOW (URL visible, dated) before it changes — then use the Doc 3 takedown letter. Platforms remove fast when the notice is properly formed.

Online Seller Pack provides self-help templates and general information, not legal or tax advice, and is not a law firm. Platform rules, tax thresholds, and consumer laws vary and change — verify current requirements. Facts verified July 2026.

Built by John R. Detty — 22 years as a U.S. Navy Legalman, retired. Two decades in Navy legal offices taught me one thing: the right paper, sent the right way, gets results. Not a lawyer, and this isn't legal advice — just paperwork that means business.